Question 1

Do you only accept bookings during your business hours?

Accepted Answer

No, you can book any day during the week or weekend pending appointments slot availability. Contact us to learn more!

Question 2

Can I book multiple days?

Accepted Answer

Yes! Pending your association needs multiple shoot days we can absolutely book that for you.

Question 3

Where is the store link?

Accepted Answer

If you lost our card with your link, or cant find the link provided by your Manager/Coach you can go to here and we'll get back to you as soon as possible!

Question 4

How do I get my photos?

Accepted Answer

Orders processed before the cut-off date will be sent in bulk to the association. Any orders placed afterwards will be prepared for pick-up or shipping. Shipping charges may apply.

Question 5

What if my child missed photo day?

Accepted Answer

If your child was unable to attend photo day, please go to your designated booking store link. On the bottom left of step 1, click the "Missed Photo day" button to book an appointment. If you do not see a desirable time, do not have the link, or do not see the button on step 1 please call or email us. Charges may apply for an additional private booking.

With green screen team photos, we can typically guarantee your child will be added to the team photo if you book a time slot within 7 days of the original shoot date.

Question 6

Am I able to see a proof of my photo?

Accepted Answer

Yes. At the moment, we currently allow you to proof our top picked photo that we took. This photo can be previewed on step 2 of your personal booking store when you're adding players.

Question 7

If I have multiple kids, can I bring them all at once instead?

Accepted Answer

If your booking isn't taking physical team photos, yes! Just tell the people at the desk what time slot they were originally booked for.

If your booking is taking physical team photos, you can as well but they won't be in the team photo if they miss it.

Question 8

When will I get my photos?

Accepted Answer

Our typical turnaround from shoot day to delivery is about 3-5 weeks. Some print products may take additional time.

Question 9

Will the photo I see online be the photo I recieve?

Accepted Answer

We retouch all photos. Removing green screen, background objects, as well as there will not be a watermark. We also will touch up the subject to the best of our ability. If you have a specific request you can leave it in the order notes when you order.

We do not edit proofs that you see online, but if you do not like the photo, you can ask to see other photos or come in for a retake.

Question 10

Can I get a refund if I changed my mind?

Accepted Answer

If before your products have been produced, you can cancel your order and get a refund.

If you have received your product, or it has already been produced, unfortunately you cannot.

If you have issues with your order, please contact us and we can see how we can help out.

Question 11

Why do you need my childs information like name?

Accepted Answer

We get this information during booking and only use this to assist out parents during the ordering process. We do not use or sell this information with any third parties.

Question 12

Can I post my photos on social media?

Accepted Answer

Absolutely, the photos you order are yours to share or use. All we ask is you do not use them for commercial purposes without permission.

Question 13

Why are my child's photos used on your website/samples?

Accepted Answer

Sometimes we feature photos in our samples, marketing materials, or social media. If you’d prefer your child’s photo not be used this way, just let us know.

Question 14

Can I book just my kids in for a sitting?

Accepted Answer

Yes you can! We can book individual players just the same as full team.

CONTACT

Contact

FAQ

Frequently Asked Questions